Return to Article Details Evaluating patient satisfaction with medical examination services in a first-level public hospital: A case study of Bach Mai Hospital Download Download PDF

Validation errors:

Element '{http://www.crossref.org/schema/4.3.6}surname': [facet 'minLength'] The value has a length of '0'; this underruns the allowed minimum length of '1'.

Element '{http://www.crossref.org/schema/4.3.6}surname': [facet 'pattern'] The value '' is not accepted by the pattern '[^\d\?]*[^\?\s]+[^\d]*'.

Element '{http://www.crossref.org/schema/4.3.6}surname': '' is not a valid value of the local atomic type.

Invalid XML:

<?xml version="1.0" encoding="utf-8"?>
<doi_batch xmlns="http://www.crossref.org/schema/4.3.6" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:jats="http://www.ncbi.nlm.nih.gov/JATS1" xmlns:ai="http://www.crossref.org/AccessIndicators.xsd" version="4.3.6" xsi:schemaLocation="http://www.crossref.org/schema/4.3.6 https://www.crossref.org/schemas/crossref4.3.6.xsd">
  <head>
    <doi_batch_id>_1749963474</doi_batch_id>
    <timestamp>20250615125754000</timestamp>
    <depositor>
      <depositor_name>uecb</depositor_name>
      <email_address>anhtt@vnu.edu.vn</email_address>
    </depositor>
    <registrant>VNU JOURNAL OF ECONOMICS AND BUSINESS</registrant>
  </head>
  <body>
    <journal>
      <journal_metadata>
        <full_title>VNU University of Economics and Business</full_title>
        <abbrev_title>VNU-JEB</abbrev_title>
        <issn media_type="electronic">2815-5858</issn>
        <issn media_type="print">2815-5858</issn>
      </journal_metadata>
      <journal_issue>
        <publication_date media_type="online">
          <month>04</month>
          <day>25</day>
          <year>2025</year>
        </publication_date>
        <journal_volume>
          <volume>5</volume>
        </journal_volume>
        <issue>2</issue>
      </journal_issue>
      <journal_article xmlns:jats="http://www.ncbi.nlm.nih.gov/JATS1" xmlns:ai="http://www.crossref.org/AccessIndicators.xsd" publication_type="full_text" metadata_distribution_opts="any" language="en">
        <titles>
          <title>Business model innovation of hotels in Vietnam during the COVID-19 pandemic</title>
        </titles>
        <contributors>
          <person_name contributor_role="author" sequence="first">
            <surname>Nguyen Thuy Anh</surname>
          </person_name>
          <person_name contributor_role="author" sequence="additional">
            <surname>Tran Thi Phuong Uyen</surname>
          </person_name>
          <person_name contributor_role="author" sequence="additional">
            <surname>Nguyen Thi Hong Ngoc</surname>
          </person_name>
          <person_name contributor_role="author" sequence="additional">
            <surname>Nguyen Bao Ngoc</surname>
          </person_name>
          <person_name contributor_role="author" sequence="additional">
            <surname>Pham Khoa Loc</surname>
          </person_name>
          <person_name contributor_role="author" sequence="additional" language="en">
            <given_name>Khong Le Chi Thanh</given_name>
            <surname> </surname>
          </person_name>
        </contributors>
        <jats:abstract xmlns:jats="http://www.ncbi.nlm.nih.gov/JATS1" xml:lang="en">
          <jats:p>The hospitality industry faced enormous challenges in maintaining operations during the COVID-19 pandemic. Initial observations indicate that business model innovation might be a solutio