Determinants of Students’ Intention to Use e-Wallet in Hanoi – A PLS-SEM Analysis


Authors

  • Nguyen Thi Vinh Ha
  • Nguyen Thu Anh University of Economics and Business, Vietnam National University, Hanoi
  • Nguyen Ngoc Diem Quynh University of Economics and Business, Vietnam National University, Hanoi
  • Phung Thi Nguyen Thao
  • Nguyen Viet Tung VNU University of Economics and Business, Vietnam
DOI: https://doi.org/10.57110/vnujeb.v3i2.176

Keywords:

E-wallet, intention to use, behavioural theory, PLS-SEM

Abstract

E-wallet is a cutting-edge payment method that fosters cashless transactions and supports the expansion of the digital economy. Hanoi plans to become a digital city and achieve 50% of electrical payments by 2025. Understanding the intention to use e-wallets is crucial for promoting e-payment. This paper explores a hybrid theory of behaviour, including the Technology Acceptance Model (TAM), the Unified Theory of Acceptance and Use of Technology (UTAUT), and the Theory of Planned Behaviour (TPB) to examine the factors influencing undergraduate students’ intention to use e-wallets. Using survey data on 363 students from 12 higher education institutions in Hanoi and the Partial Least Square Structural Equation Model (PLS-SEM) technique, the research findings indicate eight factors influencing students’ behavioural intention toward e-wallets in Hanoi: attitude, cost of e-payment, facilitating conditions, service quality, credibility, ease of use, usefulness, and social influence. Due to its multitude of factors, the proposed model offers high explanatory power. The results suggest implications to help Hanoi boost e-payment and digital transformation.

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Published

25-04-2023

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How to Cite

Nguyen Thi Vinh Ha, Nguyen Thu Anh, Nguyen Ngoc Diem Quynh, Phung Thi Nguyen Thao, & Nguyen Viet Tung. (2023). Determinants of Students’ Intention to Use e-Wallet in Hanoi – A PLS-SEM Analysis. VNU University of Economics and Business, 3(2), 91. https://doi.org/10.57110/vnujeb.v3i2.176

Issue

Vol. 3 No. 2

Section

Original Articles

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Copyright (c) 2023 Nguyen Thi Vinh Ha, Nguyen Thu Anh, Nguyen Ngoc Diem Quynh, Phung Thi Nguyen Thao, Nguyen Viet Tung

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